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SQLPlus: Error 57 initializing SQL*Plus

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A developer is having trouble connecting to the Oracle 18 XE database.

To test the connection, the developer tried connecting from the command prompt with the following:

sqlplus system/password@localhost:1521/XEPDB1
 
Oracle returns the error message:
 
Error 57 initializing SQL*Plus
Error loading message shared library
 
What does this error message mean and how should we resolve it?
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Can they make sure ORACLE_HOME and LD_LIBRARY_PATH are correctly set?