2019-10-21 12:10:00
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When an end user attempts to sign in, they get a message which reads "User Account Deactivated".
Here is a screenshot:
What is needed to activate this user account?
Is it a setting that an Admin user configures in the Administration menu of the UI?
Thanks.
3 Answers
0
2019-10-21 12:10:00
Topic starter
There is an "IS_ACTIVE" database field in the Users table. There is also a corresponding option in the Administration menu of the UI.
There was a development related user account which I was not able log into despite this field showing as active. I found that a work around is to sign in as InstanceAdminUser and then use the Switch Accounts option.
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2019-10-21 12:10:00
This usually means one of the following:
USERS.IS_ACTIVE = 0 for that user
USRO.IS_ACTIVE = 0 for all the user's USROs
ROLE.IS_ACTIVE = 0 for the roles referenced by the user's USROs
If none of these are true, it could be something related to failed replication from PLT to SSO.
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2020-10-07 17:57:50
Another reason for this can be that the email extension is not supported. For example, there may be a setting that only allows ".org" email addresses, but this particular user's email address ends in ".com". This would show up in the server log similar to the following error message:
<Error>
<MajorCode>20000</MajorCode>
<MinorCode>0</MinorCode>
<Message>"[email protected]" is not a supported email extension. Allowed email extensions are: ".org,.us"</Message>
<MessageArg>[email protected]</MessageArg>
<MessageArg>.org,.us</MessageArg>
</Error>
