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"User Account Deactivated" on sign in  

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When an end user attempts to sign in, they get a message which reads "User Account Deactivated".

Here is a screenshot:

 image 1

What is needed to activate this user account?

Is it a setting that an Admin user configures in the Administration menu of the UI?

Thanks.

3 Answers
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There is an "IS_ACTIVE" database field in the Users table. There is also a corresponding option in the Administration menu of the UI.

There was a development related user account which I was not able log into despite this field showing as active. I found that a work around is to sign in as InstanceAdminUser and then use the Switch Accounts option.

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This usually means one of the following:

USERS.IS_ACTIVE = 0 for that user
USRO.IS_ACTIVE = 0 for all the user's USROs
ROLE.IS_ACTIVE = 0 for the roles referenced by the user's USROs

If none of these are true, it could be something related to failed replication from PLT to SSO.

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Another reason for this can be that the email extension is not supported. For example, there may be a setting that only allows ".org" email addresses, but this particular user's email address ends in ".com". This would show up in the server log similar to the following error message:

<Error>
<MajorCode>20000</MajorCode>
<MinorCode>0</MinorCode>
<Message>"DeactivatedUser@email.com" is not a supported email extension.  Allowed email extensions are: ".org,.us"</Message>
<MessageArg>DeactivatedUser@email.com</MessageArg>
<MessageArg>.org,.us</MessageArg>
</Error>

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